Privacy Policy
Your Information Deserves Care and Transparency
When you shop online, certain personal details are needed to make purchases, arrange deliveries, and provide customer assistance. At Ovriick, we recognize the importance of handling this information responsibly and explaining how it may be used.
This Privacy Policy outlines how personal information may be collected, used, stored, and shared when you visit our website, explore our home organization collections, place an order, or communicate with our customer service team.
Our goal is to make our information practices understandable and provide customers with relevant information about their privacy choices and rights.
This policy applies to visitors, customers, and other individuals who interact with our online store and related services.
1. Personal Information We Collect
The information we collect depends on how you interact with Ovriick and which website features or services you use.
Information You Provide
When placing an order, contacting customer service, or using website features, you may provide:
-
Full name and contact details.
-
Email address and telephone number.
-
Billing and shipping addresses.
-
Order numbers and purchase history.
-
Products purchased and transaction references.
-
Payment-related records.
-
Customer inquiries, feedback, and complaints.
-
Marketing preferences and subscription details.
The information requested may differ depending on the activity involved.
Please ensure that the information you submit is accurate, particularly when completing an order or requesting assistance.
Payment Information
Payments made through our website may be processed by Shopify and/or other payment service providers, depending on the checkout methods available.
These providers may collect and process payment information through their own systems to authorize and complete transactions.
The payment information available to us may vary depending on the provider and transaction arrangements.
We encourage customers to review the privacy information provided by their selected payment service.
Information About Other People
If you arrange delivery for another person, you may provide their name, telephone number, or delivery address.
Please ensure that you have appropriate permission or another lawful basis before submitting another individual's personal information.
Automatically Collected Information
When you access our website, certain technical information may be collected automatically through cookies, ecommerce technologies, and other enabled services.
This information may include:
-
IP address and approximate location.
-
Browser type and language.
-
Device information and operating system.
-
Pages visited and browsing activity.
-
Products viewed and website interactions.
-
Referral information.
-
Cookie identifiers and technical records.
We may use this information to maintain website functionality, understand visitor activity, improve navigation, and support security.
2. Cookies and Similar Technologies
Cookies and similar technologies help our website operate and provide a more convenient shopping experience.
Depending on the services enabled on our website, these technologies may be used for several purposes.
Essential Cookies
These may support shopping cart functions, checkout procedures, website sessions, security features, and other necessary website operations.
Analytics Cookies
Where analytics services are enabled, cookies may help us understand visitor behavior, popular product categories, website performance, and navigation patterns.
Advertising Technologies
Where applicable services are enabled and permitted by law, certain technologies may help measure promotional activities and evaluate advertising performance.
Managing Your Preferences
You may be able to manage cookie settings through available website controls or your browser settings.
Disabling certain cookies may affect shopping cart functions, saved preferences, or other interactive features.
Where applicable law requires consent for non-essential cookies, we will provide the relevant notices and choices.
3. How We Use Personal Information
We may process personal information for legitimate business purposes and other lawful purposes permitted by applicable privacy requirements.
These purposes may include:
Order Processing
-
Receiving and confirming purchases.
-
Maintaining transaction records.
-
Preparing orders for fulfillment.
-
Arranging shipping and delivery.
-
Providing order updates.
Payment Administration
Supporting payment authorization, transaction verification, and purchase-related records.
Customer Assistance
Responding to questions about home storage products, product specifications, purchases, delivery issues, returns, and refunds.
Website Improvement
Understanding website usage, improving navigation, identifying technical problems, and evaluating website performance.
Security and Fraud Prevention
Detecting suspicious transactions, protecting customer accounts, and helping prevent unauthorized activity.
Marketing Communications
Where permitted by law, providing product announcements, collection updates, promotional offers, and other relevant store communications.
Legal and Administrative Responsibilities
Maintaining appropriate business records, addressing disputes, responding to lawful requests, and meeting applicable legal obligations.
4. When Information May Be Shared
Operating an online store may require the involvement of external service providers.
We may share relevant information when reasonably necessary to complete transactions, provide services, or maintain our website.
Potential recipients include:
-
Ecommerce Platforms: Shopify and related services supporting website and order operations.
-
Payment Providers: Services that authorize and process customer transactions.
-
Shipping Partners: Carriers, warehouses, and fulfillment providers responsible for delivering orders.
-
Customer Support Services: Tools used to organize inquiries and communicate with customers.
-
Analytics and Marketing Providers: Services that support website measurement and permitted promotional activities.
-
Security Providers: Organizations assisting with fraud detection and website protection.
-
Professional Advisers: Legal, accounting, and business professionals where necessary.
-
Government Authorities: Organizations receiving information where disclosure is required or permitted by law.
Information may also be transferred in connection with a merger, acquisition, restructuring, or other business transaction where legally permitted.
We aim to limit disclosures to information reasonably necessary for the relevant purpose.
5. Third-Party Websites and Services
Our website may use or link to services operated by independent third parties.
These may include payment services, delivery providers, ecommerce applications, analytics tools, and external websites.
Each independent provider may have its own privacy policy, security arrangements, and information-handling procedures.
For example, payment providers may process transaction information, while shipping companies may use recipient details to complete deliveries.
Ovriick does not control every information-handling practice of independent third parties.
Before submitting personal information through an external service, we encourage you to review its privacy documentation.
6. How Long We Keep Information
We retain personal information for periods reasonably necessary to fulfill the purposes described in this policy, subject to applicable legal requirements.
Retention periods may depend on:
-
Order and transaction records.
-
Accounting and taxation obligations.
-
Customer service and after-sales responsibilities.
-
Business administration requirements.
-
Website security and fraud prevention.
-
Unresolved complaints or disputes.
-
Legal reporting and regulatory requirements.
When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law.
Certain records may need to be retained after a customer stops using our website where continued retention is legally required or permitted.
7. Your Privacy Rights and Choices
Depending on your location and applicable privacy laws, you may have certain rights concerning your personal information.
These rights may include:
Access: Request confirmation of whether we process your personal information and obtain access to eligible information.
Correction: Request correction of inaccurate or incomplete details.
Deletion: Request deletion of personal information, subject to applicable legal exceptions.
Information: Request details about the categories of information collected and the purposes for which it is used.
Data Portability: Request a copy of certain personal information in a portable format where applicable.
Restriction or Objection: Object to or request restrictions on certain processing activities where permitted by law.
Withdrawal of Consent: Withdraw consent where processing is based on consent. This does not affect processing completed before withdrawal.
Advertising Choices: Exercise applicable choices concerning targeted advertising or certain information-sharing activities.
To submit a privacy request, contact:
Email: service@ovriick.com
Please describe your request clearly. We may need to verify your identity before proceeding.
Some requests may be subject to legal exceptions or additional requirements. Where required, we will respond within the applicable statutory timeframe.
8. Marketing Emails and Communication Preferences
Where permitted by applicable law, Ovriick may send information about new arrivals, home organization collections, product updates, and promotional activities.
Managing Promotional Emails
If you no longer wish to receive marketing messages, you may use the unsubscribe link provided in the relevant email, where available.
You may also contact us at:
We will review eligible requests and update your communication preferences as required.
Essential Order Communications
Unsubscribing from promotional messages does not necessarily stop communications needed to complete or manage an existing purchase.
These may include:
-
Order confirmations.
-
Payment notifications.
-
Shipping and tracking updates.
-
Delivery information.
-
Return and refund communications.
-
Security notices.
-
Responses to customer service requests.
9. Information Security
Protecting personal information is an important part of operating our online store.
We use reasonable administrative, organizational, and technical measures intended to reduce the risk of unauthorized access, disclosure, alteration, loss, or misuse.
However, no electronic communication system or online storage environment can be guaranteed to be completely secure.
Customers can also take precautions to protect their information:
-
Keep account credentials confidential.
-
Avoid sharing passwords.
-
Use appropriate security settings on personal devices.
-
Be cautious of unexpected messages requesting sensitive information.
-
Avoid sending confidential payment details through ordinary email.
-
Contact us if you suspect unauthorized activity involving your information.
If we become aware of a security incident involving personal information, we will consider appropriate measures and any notification responsibilities required by applicable law.
10. Children's Privacy
Our website is intended for a general audience and is not specifically designed to collect personal information from children under 13 years of age, or any higher minimum age required under applicable local law.
We do not knowingly collect children's personal information in violation of applicable privacy requirements.
If we become aware that such information has been collected without the required authorization or lawful basis, we will review the circumstances and take appropriate action as required by law.
Parents or legal guardians who have concerns may contact:
11. International Information Transfers
The Ovriick online store is operated by Hubei Cien Network Services Co., Ltd., based in Wuhan, Hubei Province, China.
Some ecommerce platforms, payment providers, shipping companies, and other service providers may operate in different countries or regions.
Consequently, personal information may be transferred to, stored in, or processed outside the country where you reside.
Privacy laws and information protection standards may differ between jurisdictions.
Where applicable law requires safeguards for international transfers, we will take appropriate measures to support lawful information processing.
These measures may include contractual arrangements, recognized transfer mechanisms, or other safeguards required by applicable privacy laws.
12. External Links
Our website may contain links to third-party websites, payment services, social media platforms, or other online resources.
These services operate independently and may have their own privacy policies and security practices.
Ovriick does not control all information collection or processing conducted by external websites.
Before providing personal information through another platform, please review its privacy documentation.
The presence of an external link does not mean that we control or guarantee the privacy practices of that service.
13. Updates to This Privacy Policy
Our website, services, and business operations may change over time.
New technologies, website features, service providers, and legal requirements may result in updates to our information-handling practices.
We may therefore revise this Privacy Policy when necessary.
Any updated version will be published on this page. Where appropriate, we will also update the revision date.
If significant changes require additional notification under applicable law, we will provide the relevant information through an appropriate communication channel.
We encourage visitors to review this page periodically.
14. Contact Us and Business Information
If you have questions about this Privacy Policy, wish to exercise a privacy right, or need clarification about how your personal information is handled, please contact us.
Brand Name:
Ovriick
Legal Company Name:
Hubei Cien Network Services Co., Ltd.
Business Address:
Room 104-2156, 1st Floor, Building 1, Zhongke Xinyuan Community, No. 153 Bayi Road, Wuchang District, Wuhan, Hubei, China.
Official Website:
Ovriick Online Store
Customer Service Email:
Customer Service Telephone:
+86 27 8672 3485
When submitting a privacy-related inquiry, please explain the nature of your request and provide sufficient information for our team to understand the matter.
For requests involving an existing purchase, an order number may help us identify the relevant transaction.
Additional information may be required to verify your identity before certain privacy requests can be processed.
Our Commitment to Responsible Information Handling
At Ovriick, we understand that trust is an important part of the online shopping experience.
We aim to explain our information practices clearly, use personal information for appropriate purposes, and respect the privacy choices and rights available to individuals under applicable laws.
We encourage customers to review this policy together with our Terms of Service, Shipping Policy, and Return & Refund Policy to better understand our website and shopping arrangements.
Thank you for visiting Ovriick and taking the time to review our Privacy Policy.
Ovriick — Thoughtful Storage for Everyday Spaces.
Ovriick is operated by Hubei Cien Network Services Co., Ltd.