Return & Refund Policy

Your Satisfaction Matters to Us

We understand that finding the right products for your home sometimes requires careful consideration. Even after receiving an order, you may discover that an item does not meet your expectations or that something needs to be addressed.

At Ovriick, we aim to make the after-sales process clear and accessible. Whether you need to cancel an order, return a storage organizer, report a damaged household accessory, or ask about a refund, this policy explains the procedures and conditions that apply.

Our goal is to provide customers with straightforward guidance while handling return and refund requests fairly and consistently.

Please review the following information before submitting an after-sales request.

The Ovriick online store is operated by Hubei Cien Network Services Co., Ltd.

1. Scope of This Policy

This Return & Refund Policy applies to eligible purchases completed through the Ovriick online store.

It covers the following matters:

• Order cancellation requests.

• Returns after merchandise has been delivered.

• Damaged, defective, or incorrect products.

• Missing items or incomplete packages.

• Returns requested for personal reasons.

• Return shipping responsibilities.

• Refund eligibility and processing.

• Questions concerning outstanding refunds.

Different products may have different characteristics, materials, dimensions, and intended uses. For this reason, requests are reviewed according to the circumstances of each purchase and the applicable requirements described below.

Nothing in this policy is intended to restrict consumer rights that cannot legally be excluded.

2. Cancelling an Order

If you decide not to proceed with a purchase, please contact our customer service team as soon as possible.

Cancellation Email: service@ovriick.com

Whether an order can be cancelled depends on its current fulfillment status.

Before Fulfillment or Dispatch

A cancellation request may generally be accepted if the order has not entered packing, fulfillment, or dispatch.

After receiving your request, our team will check the order status and confirm whether cancellation is still possible.

Orders Already Being Prepared

If an order has entered preparation, product collection, packaging, or other fulfillment activities may already be underway.

In such circumstances, cancellation may no longer be available.

Orders Already Dispatched

Once a package has been handed over to the shipping carrier, cancellation may no longer be possible.

If you no longer wish to keep the merchandise, you may contact us after delivery to discuss the applicable return procedure.

Cancellation Confirmation

Submitting a cancellation request does not automatically cancel your purchase.

Your order remains active until our customer service team confirms that the cancellation has been accepted.

For approved cancellations before dispatch, any applicable refund will generally be returned to the original payment method, subject to payment provider procedures and applicable law.

Please include your order number and checkout email address when contacting us.

3. Our 180-Day Return Period

Ovriick provides an extended return arrangement for eligible purchases.

Customers may submit a return request within 180 calendar days from the date of delivery, subject to the requirements of this policy.

We understand that customers may need time to evaluate whether a household product is suitable for their intended space and everyday needs.

The return period is calculated from the delivery date, not the original purchase date.

To help ensure that your request can be reviewed:

• Submit your request within the applicable 180-day period.

• Provide valid proof of purchase or your order number.

• Explain the reason for the requested return.

• Keep the merchandise in its original condition, taking into account the nature of the item and applicable consumer rights.

• Retain original packaging, accessories, and included components where applicable.

• Provide photographs or other supporting information when reasonably necessary.

• Obtain return authorization before arranging shipment.

Each request will be reviewed individually.

The assessment may consider the product's condition, purchase details, reason for return, and other relevant circumstances.

4. Reasons for Requesting a Return

Return requests generally fall into two categories: product-related problems and personal or non-quality-related reasons.

A. Product Quality or Fulfillment Issues

You may qualify for product-related after-sales assistance if:

• An item arrives damaged.

• A product has a manufacturing or functional defect.

• You receive a different item from the one ordered.

• The package is missing included accessories or components.

• The merchandise is materially different from its advertised description due to an issue attributable to us.

Please provide relevant information and supporting photographs where appropriate.

Qualifying product quality returns receive complimentary return shipping in accordance with this policy and applicable legal requirements.

B. Personal or Non-Quality-Related Returns

You may also request a return for personal reasons, including:

• Changing your mind after purchasing.

• No longer needing the item.

• Preferring a different color or design.

• Finding that the product does not suit your personal preferences.

• Selecting an item that does not meet your intended requirements.

These requests may be considered under the applicable return conditions.

For approved personal or non-quality-related returns, customers are responsible for the applicable return shipping expenses.

All requests remain subject to applicable consumer protection rights.

5. How to Request a Return

Before sending any merchandise back, you must contact our customer service team and obtain return authorization.

Return Request Email: service@ovriick.com

To help us identify your purchase and understand your request, please include:

Order Information

Your order number or purchase reference.

Customer Details

The email address used when placing the order.

Product Identification

The name, description, size, or variation of the item you wish to return.

Reason for Return

A brief explanation of why you would like to return the merchandise.

Supporting Evidence

Photographs or videos showing the product and its condition, where appropriate.

This is particularly helpful when reporting damaged items, defective products, missing components, or incorrect deliveries.

What Happens Next?

After receiving your message, our team will review the information and determine the applicable return procedure.

If additional details are required, we may contact you for clarification.

For approved requests, we will provide:

• Return authorization.

• The designated return address.

• Applicable shipping arrangements.

• Any additional instructions needed to complete the process.

Please wait for confirmation before arranging a return shipment.

Submitting a request alone does not authorize you to send merchandise back.

6. Return Shipping Costs

Return transportation expenses depend on the reason for the request and whether the issue qualifies under our product quality arrangements.

6.1 Complimentary Return Shipping for Qualifying Product Issues

If an item arrives damaged, defective, incorrect, incomplete, or materially different from its advertised description due to an issue attributable to us, qualifying returns receive complimentary return shipping.

After reviewing your request, our customer service team will explain the applicable shipping arrangements.

For approved quality-related returns, we will cover the applicable return transportation expenses in accordance with this policy.

Please contact us before arranging shipment so that the appropriate return method can be confirmed.

6.2 Customer-Paid Shipping for Personal Returns

For approved returns unrelated to product quality problems or errors attributable to us, customers are responsible for the applicable return shipping costs.

Examples include:

• Changing your mind after purchasing.

• Deciding that an item is no longer needed.

• Preferring another product style.

• Choosing a product that does not match your personal preferences.

• Other non-quality-related reasons.

Customers should arrange and pay for the applicable return transportation after receiving authorization and instructions from our team.

6.3 Authorization Is Required

All returns must be reviewed and authorized before merchandise is sent back.

Please do not independently arrange a return shipment or purchase a return shipping label without confirming the procedure with us.

Following the provided instructions helps ensure that your package reaches the correct destination and can be properly identified.

7. Damaged, Defective, or Incorrect Products

We aim to ensure that merchandise received by customers corresponds with the information presented during the purchasing process.

If you discover an issue after delivery, please notify us so that we can review the circumstances.

Examples of reportable problems include:

• Visible damage upon arrival.

• Manufacturing or functional defects.

• Incorrect products or product variations.

• Missing accessories or included components.

• Merchandise materially different from its advertised description due to an issue attributable to us.

Information to Provide

Please include:

• Your order number.

• The name or description of the affected product.

• A clear explanation of the issue.

• Photographs or videos showing the item, where appropriate.

• Photographs of the outer packaging if it is damaged.

After reviewing the information, our team will explain the available resolution.

Depending on the circumstances and applicable requirements, a suitable solution may include an authorized return, replacement, refund, or another appropriate remedy.

Qualifying product quality returns receive complimentary return shipping in accordance with this policy.

Customer Service Email: service@ovriick.com

Please obtain return instructions before sending the affected merchandise back.

8. Return Address and Package Preparation

Approved returns must be sent to the destination specifically provided or confirmed by our customer service team.

Our registered business address is provided for company identification and business transparency. It is not automatically an authorized return destination.

Before shipping an approved return, we recommend:

• Confirming that you are returning the correct merchandise.

• Following the return instructions provided by our team.

• Including the relevant order reference where instructed.

• Retaining original packaging and included components where applicable.

• Keeping your shipping receipt.

• Saving the tracking number until the return process is completed.

These steps help maintain a clear record of the return shipment and reduce potential transportation or identification issues.

If you have concerns about an approved return shipment, contact our team with the relevant order reference.

9. Refund Review and Approval

Refunds are subject to the applicable cancellation or return review process.

For returned merchandise, the refund assessment generally begins after the authorized product has been received and the relevant inspection or review has been completed.

Our team may consider:

• Original order information.

• Return authorization details.

• The merchandise received.

• The reason for the return.

• Applicable return conditions.

• Supporting information provided by the customer.

If further clarification is required, we may contact you before completing the review.

Once the assessment is finished, we will notify you of the outcome.

Approved Refunds

Approved refunds are generally returned to the original payment method used for the purchase.

For authorized returns, refunds are generally processed within 5–10 business days after the returned product has been received and the return review has been completed.

The processing period begins after the relevant assessment has been completed.

Please note that the date on which we initiate a refund may differ from the date the funds become available in your payment account.

10. Refund Methods and Payment Provider Processing

Approved refunds are generally issued to the original payment method to maintain a clear connection with the initial transaction.

Depending on your payment provider, the refund may appear as a separate credit or as an adjustment associated with the original purchase.

Please check the payment account used when placing your order.

Banks, card issuers, and payment service providers may require additional time to complete refund transactions.

Consequently, the actual date on which the funds appear in your account may vary.

If you have questions about a refund amount or cannot identify a refund transaction, please contact our customer service team with your order number.

Any approved refund amount will be determined according to the original purchase information, the approved request, and applicable legal requirements.

11. What to Do If Your Refund Is Delayed

If an approved refund has not appeared in your account within the expected period, we recommend checking the following before submitting another inquiry.

Step 1: Review Your Payment Account

Check the bank statement or payment account associated with your original purchase.

The refund may appear under a transaction description that differs from the original payment.

Step 2: Contact Your Bank or Card Issuer

If you paid using a credit or debit card, contact your financial institution to ask whether the refund is still being processed.

Step 3: Check With Your Payment Provider

If you used an external payment service, review its refund information or contact its customer support team.

Step 4: Contact Ovriick

If the refund remains outstanding, please contact us.

Refund Inquiry Email: service@ovriick.com

Include:

• Your order number.

• The email address used during checkout.

• The date you received refund confirmation, if available.

• Any relevant payment or refund reference.

Our team will review the available information and make reasonable efforts to clarify the refund status.

12. Additional Information for After-Sales Requests

Some requests may require additional information before an appropriate resolution can be determined.

For example, a report about a missing component may require clarification about the package contents, while a refund inquiry may require an order reference.

Depending on the circumstances, our team may request:

• Confirmation of the purchased item.

• Photographs of the received merchandise.

• Details about the package contents.

• Original order confirmation.

• Additional information about the reported issue.

Providing accurate and complete information helps us review requests more efficiently.

We aim to request only information relevant to the matter being investigated.

13. Important Return and Refund Conditions

Please keep the following provisions in mind:

180-Day Return Period

Eligible return requests must be submitted within 180 calendar days from the delivery date.

Return Authorization

Customers must contact our team and receive authorization before sending merchandise back.

Return Shipping Costs

Qualifying product quality returns receive complimentary return shipping. For approved personal or non-quality-related returns, customers are responsible for the applicable return shipping expenses.

Authorized Return Address

The registered business address is not automatically a return destination. Use only the address confirmed by our customer service team.

Refund Processing

Approved refunds for returned merchandise are generally processed within 5–10 business days after receipt of the returned product and completion of the return review.

Original Payment Method

Approved refunds are generally issued to the original payment method, subject to the payment provider's procedures.

Consumer Protection

Nothing in this policy is intended to limit rights or remedies that cannot legally be excluded.

We recommend keeping your order confirmation, return authorization, and relevant shipping records until your after-sales request has been completed.

14. Contact Our Customer Service Team

If you have questions about order cancellations, return eligibility, damaged products, shipping arrangements, or refund processing, our team welcomes your inquiry.

We can assist with general questions concerning:

• Order cancellation.

• Return requests.

• Product quality concerns.

• Incorrect or incomplete deliveries.

• Return authorization.

• Return shipping arrangements.

• Refund approval.

• Refund processing delays.

• Other after-sales matters.

To help us identify your purchase, please include your order number and the email address associated with the transaction whenever possible.

Brand Name: Ovriick

Customer Service Email: service@ovriick.com

Customer Service Telephone: +86 27 8672 3485

Our team will review incoming inquiries and make reasonable efforts to explain the relevant procedures and available assistance.

15. Company and Store Information

For customer reference and business transparency, the following information identifies the company responsible for operating the Ovriick online store.

Brand Name:

Ovriick

Legal Company Name:

Hubei Cien Network Services Co., Ltd.

Business Address:

Room 104-2156, 1st Floor, Building 1, Zhongke Xinyuan Community, No. 153 Bayi Road, Wuchang District, Wuhan, Hubei, China.

Customer Service Email:

service@ovriick.com

Customer Service Telephone:

+86 27 8672 3485

The Ovriick online store is operated by Hubei Cien Network Services Co., Ltd., which manages the website's business activities and coordinates customer support for purchases made through our online store.

Please note that the registered business address identifies the operating company and should not be used as a return destination unless our customer service team has specifically confirmed it for an authorized return.

16. Updates to This Policy

Our merchandise selection, website functions, customer support arrangements, and business operations may develop over time.

We may revise this Return & Refund Policy when necessary to reflect changes in after-sales procedures, operational arrangements, or applicable legal requirements.

Updated information will be published on this page. Where appropriate, the revised version will include an updated effective date.

We encourage customers to review this policy periodically, particularly before submitting a cancellation or return request.

All revisions remain subject to mandatory consumer protection laws and other applicable legal requirements.

A More Straightforward After-Sales Experience

At Ovriick, we believe that customer support should remain available beyond the moment an order is delivered.

Whether you need to change a purchase decision, report an issue with a household organizer, or ask about an approved refund, we want the relevant procedures to be understandable and accessible.

We aim to handle after-sales inquiries with clear communication, reasonable review procedures, and consideration for applicable customer rights.

Thank you for choosing Ovriick and giving us the opportunity to assist you.

Ovriick — Thoughtful Storage for Everyday Spaces.

Ovriick is operated by Hubei Cien Network Services Co., Ltd.