Shipping Policy

Delivering Practical Storage Solutions to Your Home

Getting your home organization products delivered safely and on time is an important part of the shopping experience. At Ovriick, we understand that customers want to know how their purchases are prepared, which delivery services are available, and what to expect after placing an order.

This Shipping Policy explains the delivery arrangements for purchases made through our online store, including shipping destinations, delivery charges, order processing, estimated transportation periods, and package tracking.

Whether you are purchasing kitchen organizers, storage containers, closet accessories, drawer dividers, or other household organization products, we encourage you to review the following information before completing your purchase.

The Ovriick online store is operated by Hubei Cien Network Services Co., Ltd.

1. Where We Deliver

Ovriick currently provides shipping services to eligible delivery addresses within the United States.

Available shipping options may depend on the destination, product availability, fulfillment arrangements, and transportation services supported for the order.

Customers can enter their complete U.S. delivery address during checkout to view the shipping methods available for their purchase.

Before submitting an order, please make sure that your delivery information includes:

• Recipient's full name.

• Street address and building number.

• Apartment, suite, or unit number, where applicable.

• City and state.

• ZIP code.

• Valid recipient contact information.

Accurate delivery details help reduce the possibility of transportation errors and unsuccessful delivery attempts.

Please carefully review your address before completing payment. Incomplete information, such as a missing apartment number or incorrect ZIP code, may affect the delivery process.

The shipping services and charges displayed during checkout are the applicable references for your individual purchase.

2. Available Shipping Methods and Charges

We offer different delivery options for eligible purchases within the United States.

All shipping fees are displayed in U.S. dollars (USD).

Standard Shipping

• Shipping Fee: $3.99

• Eligible Merchandise Subtotal: $0.00–$38.99

• Estimated Transit Time: 3–5 business days after dispatch.

Standard Shipping is available for qualifying orders below the complimentary shipping threshold.

Free Standard Shipping

• Shipping Fee: $0.00

• Minimum Merchandise Subtotal: $39.00

• Estimated Transit Time: 3–5 business days after dispatch.

Orders with an eligible merchandise subtotal of $39.00 or more qualify for free standard shipping, subject to the applicable conditions displayed during checkout.

Promotional discounts and other checkout adjustments may affect shipping eligibility. Please check your final order summary to confirm that the free shipping option has been applied.

Express Shipping

• Shipping Fee: $6.99

• Estimated Transit Time: 1–2 business days after dispatch.

Express Shipping is available for qualifying purchases when offered during checkout.

This option provides a shorter estimated transportation period for customers who prefer expedited delivery.

Shipping Options Summary

Shipping Method	Fee	Estimated Transit
Standard Shipping	$3.99	3–5 business days
Free Standard Shipping	$0.00 on eligible orders of $39.00 or more	3–5 business days
Express Shipping	$6.99	1–2 business days

The final shipping charge and available services will be displayed before payment is completed.

3. Order Processing and Preparation

After successful payment confirmation, orders generally require 1–3 business days to be prepared for dispatch.

Before a package leaves the fulfillment facility, several preparation activities may take place, including:

• Reviewing order and payment information.

• Confirming product availability.

• Collecting the selected merchandise.

• Checking product quantities and package contents.

• Preparing suitable packaging.

• Coordinating dispatch with the relevant shipping provider.

We aim to complete these steps within the stated processing period.

However, additional preparation time may occasionally be necessary because of increased order volume, inventory arrangements, public holidays, additional transaction verification, or unexpected operational circumstances.

If additional information is required, our customer service team may contact you using the details provided during checkout.

Please remember that processing time and transit time are separate stages.

The estimated transportation period begins after dispatch, not when your order is initially submitted.

4. Fulfillment Facilities and Dispatch Locations

To coordinate inventory and deliveries, Ovriick may work with different fulfillment facilities, warehouse operators, and independent shipping providers.

The dispatch location of an individual order may depend on:

• Product availability.

• Inventory distribution.

• Delivery destination.

• Fulfillment arrangements.

• Transportation coordination.

• Other operational requirements.

As a result, different orders may be dispatched from different facilities.

We do not guarantee that every purchase will originate from the same warehouse or physical location.

Please also understand that our registered business address and the facilities used for inventory storage or order preparation serve different purposes.

The registered business address identifies the company operating the Ovriick online store. It is not necessarily a warehouse, fulfillment center, or authorized return facility.

5. Estimated Delivery Timeframes

For eligible shipments within the United States, the estimated transportation periods are:

• Express Shipping: 1–2 business days after dispatch.

• Standard Shipping: 3–5 business days after dispatch.

• Free Standard Shipping: 3–5 business days after dispatch.

In addition to transportation, please allow approximately 1–3 business days for order preparation after successful payment confirmation.

Understanding the Delivery Process

The overall delivery journey consists of two main stages.

Stage One – Order Processing

After payment confirmation, your order enters preparation. During this period, merchandise is collected, checked, packaged, and prepared for dispatch.

The general preparation period is 1–3 business days.

Stage Two – Shipment Transportation

After dispatch, the package enters the carrier's transportation network.

The estimated transit period depends on the shipping method selected during checkout.

For example, Express Shipping has an estimated transportation period of 1–2 business days, in addition to the order preparation period.

Factors That May Affect Delivery

Actual delivery schedules may differ from estimates because of:

• Severe weather conditions.

• Public holidays.

• Carrier operating schedules.

• Transportation network capacity.

• Incorrect or incomplete delivery information.

• Unexpected logistical delays.

• Other circumstances outside our reasonable control.

All delivery estimates are provided for general reference and are not guaranteed arrival dates.

6. Shipping Confirmation and Package Tracking

After your order has been dispatched and tracking information becomes available, shipment details will generally be sent to the email address associated with your purchase.

The notification may include:

• Order reference.

• Shipping confirmation.

• Tracking number.

• Tracking link.

• Other relevant delivery information.

You can use the tracking reference to follow your package through the relevant shipping provider.

When Will Tracking Information Appear?

Tracking details may not become visible immediately after dispatch.

The carrier may need additional time to receive the package, register it in its transportation system, and complete the initial scanning procedure.

During this period, the tracking page may show limited information or may not yet display an updated shipment status.

We recommend allowing reasonable time for the carrier to register the shipment before checking again.

What If I Cannot Find My Tracking Details?

Please check:

• Your checkout email inbox.

• Your spam or junk folder.

• Your promotional or filtered email folders.

• Other email addresses that may have been used during checkout.

If the tracking information is still unavailable, contact us at:

Email: service@ovriick.com

Please include your order number, checkout email address, and a brief explanation of your inquiry.

Our team will review the available information and assist where appropriate.

7. Updating Your Delivery Address

Providing the correct delivery address is essential for successful shipment.

If you discover an error after placing an order, contact our customer service team as soon as possible.

Address Correction Email: service@ovriick.com

Please provide:

• Your order number.

• The original delivery address.

• The complete corrected address.

• Any additional information needed to identify your purchase.

Before Dispatch

If your order has not yet entered packing or dispatch preparation, we may still be able to update the delivery information.

The possibility of making a correction depends on the current order status.

After Dispatch

Once a package has been transferred to the shipping carrier, changing its destination may be restricted or unavailable.

Any modification will depend on the carrier's available services and procedures.

We cannot guarantee that an address correction will be accepted after dispatch.

To avoid unnecessary delivery problems, please verify the recipient's name, street address, apartment number, city, state, and ZIP code before completing checkout.

8. Delayed Shipments and Missing Packages

Although we make reasonable efforts to coordinate deliveries efficiently, transportation delays may occasionally occur.

If your package has not arrived within the estimated delivery period, we recommend reviewing the latest tracking information first.

Some tracking updates may take time to appear, particularly when a package is moving between transportation facilities.

What Should I Do If My Package Is Delayed?

If the tracking status remains unchanged for an extended period or your shipment has not arrived as expected, please contact us.

Include:

• Your order number.

• The email address used during checkout.

• Your tracking number or tracking link.

• A brief explanation of the delivery concern.

Our team will review the available shipment information and coordinate with the relevant shipping provider where appropriate.

What If Tracking Shows Delivered but I Cannot Find the Package?

If the carrier marks your package as delivered but you cannot locate it, we recommend checking:

• Your mailbox or usual delivery area.

• Designated parcel lockers.

• Your building's reception desk or front office.

• Shared delivery areas.

• Other locations mentioned in the carrier notification.

You may also check whether another household member, neighbor, or authorized recipient accepted the package.

If the package remains missing, contact our customer service team.

A carrier delivery notification does not automatically prevent you from reporting a missing package or requesting assistance.

How We Review Missing Package Reports

Our team will review the available order and tracking information.

Where appropriate, we may coordinate with the shipping provider to examine the reported delivery circumstances.

Depending on the findings and applicable requirements, possible resolutions may include a carrier investigation, replacement shipment, refund, or another suitable solution.

Each report will be considered according to its individual circumstances.

9. Damaged, Defective, or Incorrect Deliveries

We encourage customers to inspect their packages after delivery to ensure that the received merchandise corresponds with the order.

If an item arrives damaged, defective, incomplete, incorrect, or materially different from its advertised description, please notify our team.

To help us review the issue, provide:

• Your order number.

• The affected product's name or description.

• A clear explanation of the problem.

• Photographs or videos showing the item and its condition, where appropriate.

• Photographs of the outer packaging, if relevant.

This information can help us understand the issue and determine the appropriate next steps.

Depending on the circumstances, an available resolution may include:

• A replacement product.

• An authorized return.

• A refund.

• Another appropriate remedy.

For qualifying product quality issues attributable to us, applicable return shipping expenses will be handled according to our Return & Refund Policy and relevant legal requirements.

Please contact us before arranging a return shipment so that we can provide the correct instructions and authorized destination.

Customer Service Email: service@ovriick.com

10. Return Shipping and Related Costs

Returns for purchases made through Ovriick are governed by our published Return & Refund Policy.

Eligible purchases may qualify for the 180-day return arrangement, subject to the eligibility conditions and procedures described in that policy.

Customers must contact our customer service team before organizing a return shipment.

Please provide:

• Your order number.

• The product name or description.

• The reason for the return.

• Supporting photographs or other relevant information, where appropriate.

After reviewing your request, our team will explain the applicable return procedure, authorized destination, and shipping arrangements.

Qualifying Product Quality Issues

Eligible returns involving qualifying product quality problems receive complimentary return shipping in accordance with our Return & Refund Policy.

Personal or Non-Quality-Related Returns

For approved returns requested for personal or non-quality-related reasons, customers are responsible for the applicable return shipping costs.

The exact procedure and conditions will be explained by our customer service team.

Authorized Return Destinations

Our registered business address is provided for company identification and business reference.

It is not automatically an authorized return destination.

Customers must use only the return address specifically provided or confirmed by our customer service team.

For complete information about return eligibility, shipping responsibilities, and refund arrangements, please review our Return & Refund Policy.

11. Delivery Notifications and Customer Communication

We use the contact details provided during checkout to communicate relevant information about purchases and shipments.

Depending on the order and available services, communications may include:

• Order acknowledgments.

• Payment-related notifications.

• Shipping confirmations.

• Tracking information.

• Delivery updates.

• Requests for additional information.

• Responses to shipping inquiries.

• Return or refund instructions.

Customers are responsible for providing an accessible and accurate email address and other requested contact details.

If you notice an error in your contact information, please notify our team as soon as possible.

When contacting us about an existing shipment, including your order number will help us identify the relevant transaction.

12. Important Information About Delivery Estimates

The shipping periods described in this policy are general estimates for eligible orders within the United States.

Please keep the following details in mind:

• Order processing generally takes 1–3 business days after successful payment confirmation.

• Standard Shipping is estimated at 3–5 business days after dispatch.

• Free Standard Shipping is estimated at 3–5 business days after dispatch.

• Express Shipping is estimated at 1–2 business days after dispatch.

• Complimentary standard shipping applies to eligible merchandise subtotals of $39.00 or more.

• The final shipping fee is confirmed during checkout.

• Different purchases may be dispatched from different fulfillment facilities.

The actual delivery experience may vary depending on the destination, inventory arrangements, carrier schedules, and transportation conditions.

Please use the checkout summary and shipment tracking details as the primary references for your individual purchase.

13. Changes to This Shipping Policy

Our delivery services, fulfillment arrangements, website features, and business operations may change over time.

We may revise this policy when necessary to reflect changes involving:

• Available shipping methods.

• Delivery charges and eligibility requirements.

• Order preparation procedures.

• Transportation arrangements.

• Tracking and notification services.

• Return shipping procedures.

• Relevant operational or legal requirements.

Updated information will be published on this page.

Where appropriate, the revised version will include an updated effective date.

We encourage customers to review this page periodically, particularly before placing a new order.

All revisions remain subject to applicable consumer protection laws and other mandatory legal requirements.

14. Contact Us About Shipping

If you have questions about shipping eligibility, delivery charges, order preparation, tracking information, delayed packages, or return transportation arrangements, our customer service team welcomes your inquiry.

You can contact us using the following details.

Brand Name:

Ovriick

Customer Service Email:

service@ovriick.com

Customer Service Telephone:

+86 27 8672 3485

For faster assistance, please include your order number and a brief explanation of your concern.

Our team will review the information and make reasonable efforts to provide helpful guidance.

15. Company and Store Information

For business transparency and customer reference, the following details identify the company responsible for operating our online store.

Legal Company Name:

Hubei Cien Network Services Co., Ltd.

Brand Name:

Ovriick

Business Address:

Room 104-2156, 1st Floor, Building 1, Zhongke Xinyuan Community, No. 153 Bayi Road, Wuchang District, Wuhan, Hubei, China.

Customer Service Email:

service@ovriick.com

Customer Service Telephone:

+86 27 8672 3485

The Ovriick online store is operated by Hubei Cien Network Services Co., Ltd., which manages the website's business operations and coordinates customer assistance for purchases made through our store.

Please note that the registered business address identifies the operating company. It should not be treated as a warehouse location or an authorized return destination unless separately confirmed by our customer service team.

A Clearer Delivery Experience with Ovriick

At Ovriick, we believe that reliable shopping information should continue beyond the checkout process.

Customers should be able to understand their available delivery options, know the costs associated with their purchases, follow shipment progress, and receive assistance when unexpected delivery issues arise.

We aim to make the shipping process easier to understand through clear information and accessible customer support.

Whether you are purchasing kitchen organizers, closet storage accessories, drawer dividers, or other practical household products, we appreciate your trust in our store.

Thank you for choosing Ovriick.

Ovriick — Thoughtful Storage for Everyday Spaces.

Ovriick is operated by Hubei Cien Network Services Co., Ltd.