Terms of Purchase

A Better Shopping Experience Starts with Clear Information

Welcome to Ovriick, your destination for practical home organization products and everyday storage solutions.

Before placing an order, we encourage you to become familiar with the conditions that apply to purchases made through our website. These terms are designed to explain the responsibilities of customers and the arrangements governing product selection, payment, order confirmation, fulfillment, shipping, cancellations, returns, and refunds.

Whether you are looking for storage containers, drawer organizers, closet accessories, kitchen storage products, or other household organization essentials, we want you to have access to the information needed to make an informed purchasing decision.

By placing an order through our online store, you acknowledge that you have reviewed these Purchase Terms & Conditions, subject to applicable consumer protection laws and mandatory legal requirements.

These terms should be read together with our Shipping Policy, Return & Refund Policy, Privacy Policy, and Terms of Service.

The Ovriick online store is operated by Hubei Cien Network Services Co., Ltd.

1. Before You Place an Order

We recommend checking the details of your selected products before proceeding to checkout.

Individual household products may differ in size, construction, materials, functions, and intended applications. Reviewing the available information can help you select products that are appropriate for your home and storage requirements.

Please pay attention to the following:

Product Description

Review the product name, photographs, written description, and selected product variation.

Dimensions and Materials

Check the listed measurements, materials, weight, and other specifications to understand the product's physical characteristics.

Available Options

Confirm your preferred color, size, design, or other available variation.

Package Contents

Read the product description to determine which accessories, components, or additional items are included.

Order Quantity and Price

Verify the selected quantities and individual product prices.

Delivery Information

Check the recipient's name, shipping address, and contact details.

Final Checkout Amount

Review the merchandise subtotal, applicable shipping charges, promotional discounts, taxes where applicable, and final payment amount.

Product photographs may display items in styled household environments. Decorative objects or additional accessories shown in lifestyle photographs are not necessarily included unless specifically stated in the product description.

Customers are responsible for reviewing the information displayed on individual product pages before purchasing.

If you need clarification about a product's measurements, materials, or intended use, please contact our customer service team before placing your order.

2. Order Submission and Confirmation

When you complete checkout, your purchase information is submitted to Ovriick for processing.

Depending on the transaction, the information provided may include:

• Customer name and contact information.

• Email address.

• Billing details.

• Delivery address.

• Selected products and variations.

• Order quantities.

• Payment information processed through the available payment service.

• Shipping method and applicable charges.

An order acknowledgment may be sent to the email address supplied during checkout.

Please understand that an acknowledgment confirms receipt of your order information. It does not necessarily mean that all verification procedures have been completed or that your package has been dispatched.

Certain purchases may require additional review before fulfillment can proceed.

Order Verification

Additional verification may be necessary when:

• Payment authorization cannot be completed.

• Product availability requires confirmation.

• Customer information is incomplete or inconsistent.

• A significant pricing or product description error is identified.

• A transaction requires additional security checks.

• Unexpected inventory or fulfillment difficulties arise.

If an order cannot proceed, we will make reasonable efforts to notify the customer.

Any payment received for an order that cannot be fulfilled will be handled according to the applicable refund procedures and legal requirements.

3. Product Descriptions and Availability

Ovriick aims to present product information in a clear and useful manner.

Our collections focus on practical household organization and storage products, which may include:

• Drawer dividers and organizers.

• Kitchen storage accessories.

• Household storage containers.

• Closet and wardrobe organizers.

• Space-saving accessories.

• Other everyday home organization products.

Individual product listings may contain photographs, written descriptions, dimensions, material information, available variations, functional characteristics, and usage recommendations.

Product Appearance

We make reasonable efforts to ensure that product photographs and descriptions represent the merchandise accurately.

However, minor visual differences may occur because of lighting, photography angles, screen settings, display calibration, and other technical factors.

Customers should consider both the written specifications and product photographs when making purchasing decisions.

Product Availability

Inventory and product selections may change over time.

Certain items, colors, or variations may become temporarily unavailable or discontinued.

We may update product listings, prices, photographs, specifications, and other information when necessary, subject to applicable legal requirements.

If a material product availability issue or listing error affects an existing order, we will review the circumstances and communicate an appropriate resolution.

Product Suitability

When selecting household storage products, customers should consider their available space, intended application, and the measurements provided on the relevant product page.

Please review product specifications carefully to determine whether an item is suitable for your requirements.

Nothing in this section is intended to restrict consumer rights that cannot legally be excluded.

4. Prices, Discounts, and Payment

Product prices and available payment options are displayed on our website and during checkout.

Before authorizing payment, customers should review the complete order summary.

Depending on the transaction, the final amount may include:

• Product prices.

• Applicable shipping charges.

• Promotional discounts.

• Taxes, where applicable.

• Other disclosed mandatory charges.

The amount displayed at the final checkout stage is the amount customers should review before completing their purchase.

Payment Authorization

Orders may enter the fulfillment process after the required payment authorization or confirmation has been successfully completed.

If payment is declined, remains pending, or requires additional verification, order preparation may be delayed.

By submitting payment, you confirm that you are authorized to use the selected payment method.

Payment Security

Payments may be processed through the payment service providers available on our website.

For your protection, do not send payment passwords, complete card numbers, security codes, or confidential banking credentials through ordinary email.

If you experience difficulties completing payment, please contact our customer service team.

Promotional Offers

Discounts and promotional activities may have individual eligibility requirements.

Please review the relevant conditions and confirm that the expected discount appears in your checkout summary before submitting payment.

5. Order Preparation and Fulfillment

After successful payment confirmation, order preparation generally takes approximately 1–3 business days before dispatch.

During this period, the fulfillment process may involve:

• Reviewing order information.

• Checking product availability.

• Collecting selected merchandise.

• Confirming product quantities and variations.

• Preparing appropriate packaging.

• Arranging shipment with the relevant carrier.

Additional processing time may occasionally be required because of increased order volume, inventory arrangements, public holidays, or unexpected operational circumstances.

Fulfillment Locations

Depending on inventory availability, delivery destination, and operational arrangements, orders may be dispatched from different fulfillment facilities.

We do not guarantee that all purchases will originate from the same warehouse.

The registered business address displayed on our website identifies the company operating the store. It does not necessarily represent a warehouse, storage facility, or dispatch location.

Processing and Transportation Are Different Stages

Order processing refers to the preparation period before dispatch.

Transportation begins after the package has been dispatched and transferred into the shipping network.

Therefore, estimated transit times should not be calculated from the initial order submission date alone.

6. Changes and Cancellations

We understand that customers may occasionally need to correct order information or reconsider a purchase.

If you need to modify or cancel an order, please contact us as soon as possible.

Email: service@ovriick.com

Please include:

• Your order number.

• The email address used during checkout.

• The requested correction or cancellation.

• Any additional information needed to identify your purchase.

Requests Before Fulfillment

Orders that have not entered packing or dispatch preparation may be eligible for changes or cancellation.

Our team will review the current order status and determine whether the requested adjustment can be accommodated.

Orders Already Being Prepared

Once fulfillment activities have started, modifications or cancellations may no longer be available.

Orders Already Dispatched

After a package has been handed over to the shipping carrier, stopping the shipment may not be possible.

Customers who no longer wish to keep the merchandise may contact us after delivery to discuss the applicable return procedure.

Cancellation Confirmation

Submitting a cancellation request does not automatically cancel an order.

The cancellation becomes effective only after our customer service team confirms its acceptance.

For approved cancellations before dispatch, the applicable refund will generally be returned to the original payment method.

Refund processing generally takes 5–10 business days after cancellation approval, although the time required for funds to appear may vary depending on the payment provider.

7. Shipping Options and Delivery Charges

Ovriick currently provides delivery to eligible addresses within the United States.

Available delivery methods and charges are displayed during checkout.

All shipping fees are listed in U.S. dollars (USD).

Standard Shipping

• Shipping Fee: $3.99

• Eligible Merchandise Subtotal: $0.00–$38.99

• Estimated Transit Time: 3–5 business days after dispatch.

Free Standard Shipping

• Shipping Fee: $0.00

• Minimum Merchandise Subtotal: $39.00

• Estimated Transit Time: 3–5 business days after dispatch.

Eligible orders with a merchandise subtotal of $39.00 or more qualify for free standard shipping, subject to the conditions displayed during checkout.

Express Shipping

• Shipping Fee: $6.99

• Estimated Transit Time: 1–2 business days after dispatch.

Express delivery may be selected when available for the relevant order.

Shipping Summary

Delivery Option	Shipping Fee	Estimated Transit
Standard Shipping	$3.99	3–5 business days
Free Standard Shipping	$0.00 on eligible orders of $39.00 or more	3–5 business days
Express Shipping	$6.99	1–2 business days

The final shipping charge and available delivery services will be displayed before payment is completed.

Please remember that order preparation and transportation are separate stages.

Actual delivery schedules may be affected by weather, public holidays, carrier capacity, transportation interruptions, and other unexpected circumstances.

For further information, please consult our Shipping Policy.

8. Delivery Details and Customer Responsibilities

Customers must provide complete and accurate delivery information when submitting an order.

Before completing checkout, please verify:

• Recipient's full name.

• Street address and building number.

• Apartment, suite, or unit number, where applicable.

• City and state.

• ZIP code.

• Recipient contact information.

Incorrect Address Information

If you discover an error after placing an order, contact our customer service team immediately.

We will check whether the address can still be corrected before fulfillment or dispatch.

After a package has been transferred to the shipping carrier, modifications may be restricted or unavailable.

We cannot guarantee that an address correction will be accepted after dispatch.

Delayed or Missing Deliveries

If your package is delayed, cannot be located, or is marked as delivered but has not been received, please contact us.

Include your order number and any available tracking information.

Where appropriate, we may coordinate with the relevant carrier to obtain additional delivery information.

Delivery Marked as Completed

If tracking indicates successful delivery but you cannot locate your package, we recommend checking your usual delivery area, mailbox, parcel locker, reception desk, or other designated delivery locations.

You may also check whether another household member or authorized recipient accepted the package.

If the package remains missing, please contact our team for assistance.

9. Returns and Refund Conditions

Returns and refunds are governed by our separate Return & Refund Policy.

Eligible purchases may be submitted for return within 180 calendar days from the delivery date, subject to the applicable requirements.

The reason for the return determines the relevant shipping arrangements.

Product Quality Issues

Qualifying returns involving products that arrive damaged, defective, incomplete, incorrect, or materially different from their advertised descriptions due to an issue attributable to us may qualify for complimentary return shipping.

Please provide relevant information and photographs where appropriate.

Our team will review the circumstances and explain the applicable arrangements.

Personal or Non-Quality-Related Returns

Customers may also request returns for personal reasons, such as:

• Changing their mind after purchasing.

• No longer needing the selected product.

• Preferring a different color or style.

• Finding that an item does not match personal preferences.

• Purchasing a product that does not suit their intended requirements.

For approved non-quality-related returns, customers are responsible for the applicable return shipping expenses.

Return Authorization

All return requests must be reviewed and authorized before merchandise is sent back.

Please contact:

service@ovriick.com

Provide your order number, product information, and reason for requesting the return.

Our team will confirm the designated return destination and explain the applicable arrangements.

The registered company address is not automatically an authorized return destination.

For complete details, please review our Return & Refund Policy.

Nothing in this section is intended to restrict mandatory consumer protections.

10. Issues with Received Products

Customers are encouraged to check their merchandise after delivery.

If a product arrives damaged, defective, incomplete, incorrect, or materially different from its advertised description, please notify our customer service team.

To help us review the matter, please provide:

• Your order reference.

• The name or description of the affected item.

• A clear explanation of the issue.

• Relevant photographs or videos, where available.

• Photographs of damaged outer packaging, if applicable.

After reviewing the information, we will explain the available resolution options.

Depending on the circumstances and applicable legal requirements, a suitable resolution may include:

• An authorized return.

• A replacement.

• A refund.

• Another appropriate remedy.

For qualifying product quality issues, return shipping expenses will be handled according to our Return & Refund Policy.

Please obtain return instructions before sending affected merchandise back.

11. Refund Procedures

Refunds are handled according to the circumstances of the transaction and our Return & Refund Policy.

For approved cancellations, the applicable refund will generally be issued to the original payment method.

For authorized merchandise returns, the refund will generally be processed after the returned product has been received and the relevant review has been completed.

Refund Processing Periods

• Approved cancellations: generally 5–10 business days after cancellation approval.

• Approved merchandise returns: generally 5–10 business days after receipt of the returned product and completion of the return review.

The actual time required for funds to appear in your account may vary depending on your bank, card issuer, or payment service provider.

Delayed Refunds

If an approved refund has not appeared within the expected period, we recommend:

1. Reviewing the payment account associated with the original purchase.

2. Contacting your bank or card issuer.

3. Checking with your payment service provider, where applicable.

4. Contacting Ovriick with the relevant order and refund information.

Refund Assistance: service@ovriick.com

Our team will make reasonable efforts to review the available information and clarify the transaction status.

12. Customer Information and Purchase Records

Customers are responsible for ensuring that the information submitted during checkout is accurate and complete.

This includes contact information, billing details, delivery addresses, and selected product specifications.

Incorrect or incomplete information may result in:

• Processing delays.

• Difficulties confirming a transaction.

• Missed order notifications.

• Delivery complications.

• Additional communication requirements.

If you identify an error after submitting an order, please contact our team promptly.

We will determine whether a correction remains possible based on the current transaction status.

Customers are encouraged to retain order confirmations, payment records, and relevant purchase information until the transaction and any associated after-sales requests have been completed.

13. Responsible Use of Our Website

Customers are expected to use the Ovriick website responsibly and in accordance with applicable laws.

When using our online purchasing services, you must not:

• Submit fraudulent orders.

• Intentionally provide misleading information.

• Use payment methods without proper authorization.

• Attempt unauthorized access to website systems or customer accounts.

• Interfere with website security or normal operations.

• Use our services for unlawful or deceptive activities.

• Reproduce or commercially exploit protected website content without authorization.

• Use automated activities to disrupt website services or other customers' access.

If suspicious transactions, unauthorized activities, or misuse are identified, we may take reasonable protective measures, subject to applicable legal requirements.

Nothing in these conditions overrides rights or obligations established by mandatory legislation.

14. Website Information and Updates

We make reasonable efforts to maintain accurate product descriptions, pricing information, and purchasing instructions.

However, product availability, website features, and operational arrangements may change over time.

Updates may involve:

• Product selections and inventory.

• Product photographs and specifications.

• Displayed prices.

• Payment services.

• Shipping arrangements.

• Promotional activities.

• Website functionality.

Changes will be handled subject to applicable legal requirements and existing customer rights.

If a material error affects an order already submitted, we will review the circumstances and take appropriate steps in accordance with applicable law.

Customers are encouraged to review the relevant product information and checkout summary before completing each purchase.

15. Relationship with Other Store Policies

These Purchase Terms & Conditions should be read together with the other policies available on our website.

Shipping Policy

Explains delivery destinations, shipping methods, delivery charges, order preparation, estimated transportation periods, and package tracking.

Return & Refund Policy

Describes the 180-day return arrangement, eligibility conditions, return shipping responsibilities, cancellation procedures, and refund arrangements.

Privacy Policy

Explains how personal information may be collected, processed, used, shared, and protected when customers interact with our website.

Terms of Service

Provides the general conditions governing access to and use of the Ovriick online store.

Each document covers a different aspect of the customer experience.

Where mandatory legal requirements apply, those requirements take precedence over any inconsistent provision.

16. Customer Support and Purchase Assistance

If you need help with a product, payment, order, delivery, or after-sales request, our customer service team welcomes your inquiry.

We can receive questions concerning:

• Product specifications and availability.

• Order confirmation.

• Payment-related concerns.

• Order changes and cancellations.

• Shipping methods and delivery charges.

• Tracking and delayed shipments.

• Damaged or incorrect merchandise.

• Return applications.

• Refund processing.

• Other purchase-related matters.

When contacting us about an existing purchase, please include your order number and a brief explanation of your concern.

Brand Name: Ovriick

Customer Service Email: service@ovriick.com

Customer Service Telephone: +86 27 8672 3485

Our team will review incoming inquiries and make reasonable efforts to provide relevant assistance.

17. Company and Store Operator Information

For business transparency and customer reference, the following information identifies the company responsible for operating the Ovriick online store.

Brand Name:

Ovriick

Legal Company Name:

Hubei Cien Network Services Co., Ltd.

Official Website:

https://ovriick.com

Registered Business Address:

Room 104-2156, 1st Floor, Building 1, Zhongke Xinyuan Community, No. 153 Bayi Road, Wuchang District, Wuhan, Hubei, China.

Customer Service Email:

service@ovriick.com

Customer Service Telephone:

+86 27 8672 3485

The Ovriick online store is operated by Hubei Cien Network Services Co., Ltd., which manages the website's business activities and coordinates customer support for purchases made through our online store.

The registered business address identifies the operating company. It should not be assumed to be the physical location of every fulfillment facility or an authorized return destination.

Our Commitment to a Clear Shopping Experience

At Ovriick, we believe that a good shopping experience begins with reliable product information and understandable purchasing arrangements.

From selecting suitable storage products to completing payment, following delivery progress, and obtaining after-sales assistance, we aim to make the process straightforward for our customers.

We encourage you to review product measurements, available variations, and the relevant store policies before confirming your purchase.

Whether you are organizing kitchen cabinets, creating additional closet space, arranging household essentials, or improving everyday storage, we appreciate your interest in Ovriick.

Thank you for shopping with us.

Ovriick — Thoughtful Storage for Everyday Spaces.

Ovriick is operated by Hubei Cien Network Services Co., Ltd.