Terms of Service

Welcome to Ovriick – Shopping Made Simple

A well-organized home often starts with choosing practical products that make everyday spaces easier to manage. At Ovriick, we provide an online shopping destination where customers can explore home storage solutions, household organizers, and useful everyday accessories.

These Terms of Service establish the conditions for accessing our website, browsing available merchandise, submitting purchases, and using the services provided through our online store.

By visiting our website or completing a purchase, you agree to follow the provisions described in this document, subject to applicable laws and mandatory consumer protection rights.

Please read these terms carefully before using our services. If you do not agree with the applicable conditions, you should discontinue using the relevant website services.

The Ovriick online store is owned and operated by Hubei Cien Network Services Co., Ltd. References to "Ovriick," "we," "our," and "us" refer to the online store and its operating company, as appropriate.

1. Website Access and General Conditions

Ovriick provides an online platform where customers can explore household organization products, review merchandise information, and purchase available items.

Our website may provide product listings, shopping cart functions, checkout services, order notifications, and customer support features.

We may update, maintain, or modify website functions when reasonably necessary for technical, operational, security, or business purposes, subject to applicable law.

When using our website, you agree not to:

• Engage in unlawful, fraudulent, or unauthorized activities.

• Submit false or misleading information.

• Attempt to access restricted accounts or systems without permission.

• Interfere with website security or normal functionality.

• Upload malicious software or harmful code.

• Use automated activities that negatively affect website performance.

• Copy or commercially exploit protected website materials without authorization.

• Interfere with other customers' ability to use our services.

If suspicious activity or unauthorized access is identified, we may take reasonable measures to protect our website and customers in accordance with applicable law.

2. Product Information and Availability

We make reasonable efforts to provide useful and accurate information about the home organization products offered through Ovriick.

Individual product listings may include:

• Product photographs and descriptions.

• Dimensions, measurements, and materials.

• Available colors, sizes, and variations.

• Product functions and intended applications.

• Included accessories and package contents.

• Usage and maintenance recommendations.

Customers should review the complete product information before completing a purchase.

Product Appearance

We aim to present merchandise as accurately as possible. However, minor differences in appearance may occur due to lighting, photography angles, screen settings, or display characteristics.

Lifestyle photographs may show products arranged in a styled environment. Additional decorative items are not necessarily included unless specifically stated in the product description.

Product Specifications

Storage products may differ in dimensions, materials, construction, and intended uses.

Customers should compare the listed measurements with their available storage space before purchasing, particularly for products intended for drawers, cabinets, shelves, and closets.

Product Availability

Product selection, inventory, and available variations may change over time.

We reserve the right to update listings, correct inaccurate information, or modify available merchandise when necessary.

If a material listing error or inventory issue affects an order, we will review the situation and provide an appropriate resolution in accordance with applicable law.

Pricing Information

We make reasonable efforts to display accurate prices and product descriptions.

If an unintentional pricing or listing error is discovered before an order is accepted, we may review the affected transaction and contact the customer where appropriate.

Changes to publicly displayed prices do not automatically change the agreed price of an already confirmed order.

3. Customer Accounts

Certain website features may allow customers to create or manage shopping accounts.

Where account registration is available, you agree to:

• Provide accurate registration information.

• Keep your account details updated.

• Protect your password and login credentials.

• Avoid unauthorized account access.

• Notify us if you suspect suspicious account activity.

You are responsible for taking reasonable precautions to protect your account.

We may introduce appropriate verification and security procedures to maintain website reliability.

Information associated with customer accounts is handled according to our Privacy Policy.

4. Orders and Purchase Confirmation

When submitting an order through Ovriick, customers must provide complete and accurate information necessary for payment processing, order preparation, and delivery.

Before completing checkout, please review:

• Selected products and quantities.

• Product sizes, colors, and variations.

• Merchandise prices and discounts.

• Recipient and delivery information.

• Shipping methods and applicable charges.

• Final payment amount.

After an order is submitted, an acknowledgment may be sent to the email address provided during checkout.

An order acknowledgment confirms that the order information has been received. It does not necessarily mean that all verification procedures have been completed or that the merchandise has been dispatched.

Orders may require additional review due to payment authorization issues, inaccurate information, product availability limitations, suspected fraudulent activity, or material listing errors.

If an order cannot be fulfilled, we will provide appropriate notification where necessary and arrange any refund due in accordance with applicable policies and legal requirements.

Nothing in this section is intended to unlawfully restrict customer rights.

5. Payment Methods and Checkout

Available payment methods will be displayed during checkout.

Payment services may be operated by Shopify and/or other payment providers enabled for the relevant transaction.

By submitting payment, you confirm that you are authorized to use the selected payment method.

The final checkout amount may include:

• Merchandise prices.

• Applicable shipping charges.

• Promotional discounts.

• Taxes or other mandatory charges.

• Other costs clearly displayed before purchase completion.

Please review the complete order summary before confirming payment.

For security reasons, do not send complete payment card numbers, security codes, banking passwords, or other confidential financial credentials through ordinary email.

If you encounter a checkout problem, contact our customer service team for assistance.

6. Shipping and Delivery Policy

Ovriick currently provides shipping to eligible delivery addresses within the United States.

The following shipping arrangements apply to qualifying orders. All prices are expressed in U.S. dollars (USD).

Standard Shipping

• Shipping Fee: $3.99

• Merchandise Subtotal: $0.00–$38.99

• Estimated Transit Time: 3–5 business days after dispatch.

Free Standard Shipping

• Shipping Fee: $0.00

• Minimum Merchandise Subtotal: $39.00

• Estimated Transit Time: 3–5 business days after dispatch.

Eligible purchases with a merchandise subtotal of $39.00 or more qualify for complimentary standard shipping, subject to the conditions displayed during checkout.

Express Shipping

• Shipping Fee: $6.99

• Estimated Transit Time: 1–2 business days after dispatch.

Express shipping is available for eligible orders when offered during checkout.

The applicable shipping charge and available delivery options will be displayed before payment is completed.

Order Processing

Orders are generally prepared for dispatch within 1–3 business days after successful payment confirmation.

Please understand the difference between processing time and transit time:

• Processing time refers to order preparation before dispatch.

• Transit time refers to transportation after the package has been dispatched.

The estimated delivery periods above refer to transit time only.

Delivery Estimates

All delivery periods are estimates and are not guaranteed arrival dates.

Actual delivery schedules may be affected by severe weather, public holidays, carrier capacity, transportation interruptions, incorrect delivery information, and other circumstances outside our reasonable control.

For further information, please review our Shipping Policy.

7. Delivery Details and Customer Responsibilities

Customers are responsible for providing accurate shipping information during checkout.

Please verify the following details:

• Recipient's full name.

• Street address and building number.

• Apartment or unit number, where applicable.

• City and state.

• ZIP code.

• Contact information.

Address Changes

If you discover an error after submitting your order, contact us as soon as possible.

We will check whether the requested correction can be made before fulfillment or dispatch.

Once a package has been transferred to the carrier, address changes may no longer be possible.

Delayed Packages

If your order does not arrive within the estimated delivery period, please check the latest tracking information first.

If the tracking status indicates an unusual delay or the package appears to be missing, contact our team with your order number and tracking reference.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, check your usual delivery area, mailbox, reception desk, and other designated parcel locations.

You may also confirm whether another authorized recipient accepted the package.

If the parcel remains missing, contact us so we can review the available information and explain the appropriate next steps.

8. Returns, Refunds, and Replacements

Purchases made through Ovriick are subject to our Return & Refund Policy.

Eligible purchases may generally be submitted for return within 180 calendar days after delivery, provided that the applicable eligibility requirements are satisfied.

Our store provides a conditional 180-day return arrangement. Whether complimentary return shipping applies depends on the circumstances and the conditions explained in our Return & Refund Policy.

Return Requests

Customers must contact our customer service team before arranging a return shipment.

Please provide:

• Your order number.

• The email address associated with the purchase.

• The product name or description.

• The reason for the return.

• Supporting photographs where appropriate.

Our team will review the request and provide the applicable return instructions.

Please obtain authorization and follow the instructions provided before sending merchandise back.

Authorized Return Address

The registered business address displayed on our website is not automatically an authorized return destination.

Customers should use only the return address specifically provided or confirmed by our customer service team.

Damaged, Defective, or Incorrect Products

If an item arrives damaged, defective, incomplete, incorrect, or materially different from its advertised description, please notify us.

Depending on the circumstances and applicable legal requirements, an appropriate resolution may include an authorized return, replacement, refund, or another suitable remedy.

Refund Processing

For approved returns, refunds are generally issued to the original payment method within 5–10 business days after the returned merchandise has been received and the return review has been completed.

Additional processing time may be required by your bank, card issuer, or payment provider.

For complete information, please consult our Return & Refund Policy.

Nothing in these terms is intended to remove consumer rights that cannot legally be excluded.

9. Product Use and Customer Responsibilities

Customers should review product descriptions, measurements, and available instructions before purchasing or using merchandise.

For home storage and organization products, it is important to consider:

• Available installation or storage space.

• Product dimensions and weight limitations.

• Materials and construction.

• Intended applications.

• Care and maintenance requirements.

• Included components and accessories.

Different products may have different handling and maintenance requirements.

Customers should follow applicable product instructions and avoid using products in ways inconsistent with their stated purposes.

We do not represent that every product is suitable for every household, environment, or application.

If you have questions about product specifications, please contact us before purchasing.

10. Intellectual Property

The Ovriick website may contain content protected by intellectual property laws, including:

• Brand names and logos.

• Product photographs and images.

• Product descriptions and written content.

• Graphics and illustrations.

• Website layouts and visual designs.

• Other original digital materials.

Unless otherwise indicated, these materials are owned by or lawfully used by Ovriick, Hubei Cien Network Services Co., Ltd., or the relevant rights holders.

Visitors may access website materials for personal shopping and other lawful, non-commercial purposes.

Without appropriate authorization, you may not reproduce, modify, distribute, sell, or commercially exploit protected materials, except where permitted by applicable law.

Purchasing products or accessing our website does not transfer ownership of intellectual property rights.

11. Third-Party Services

Our online store may use independent service providers to support its operations.

These services may include:

• Ecommerce platform infrastructure.

• Payment processing.

• Shipping and fulfillment.

• Website hosting and maintenance.

• Customer communication tools.

• Analytics and performance services.

• Security and fraud prevention.

Our website may also contain links to external websites operated by third parties.

Such providers may maintain their own terms, privacy policies, and operational procedures.

Ovriick does not control every aspect of independent third-party services and cannot guarantee their uninterrupted availability.

Customers should review relevant third-party policies before using external services or submitting personal information.

12. Website Availability and Modifications

We make reasonable efforts to maintain the functionality and availability of our website.

However, uninterrupted access cannot be guaranteed.

Website services may occasionally be affected by:

• Scheduled maintenance.

• Software updates.

• Technical issues.

• Network interruptions.

• Security procedures.

• External service disruptions.

Where reasonably necessary, we may modify, temporarily suspend, or discontinue certain website features for technical, operational, or business purposes, subject to applicable law.

We will not use this provision to unlawfully restrict consumer rights.

13. Limitation of Liability

We aim to maintain reliable website services, useful product information, and accessible customer support.

However, certain circumstances outside our reasonable control may affect website operations, external services, or delivery arrangements.

To the extent permitted by applicable law, Hubei Cien Network Services Co., Ltd. shall not be responsible for indirect or consequential losses arising from temporary website interruptions, external service failures, or other circumstances where liability may lawfully be limited.

Nothing in these terms excludes or restricts:

• Mandatory consumer protection rights.

• Statutory warranties that cannot legally be excluded.

• Remedies that cannot lawfully be waived.

• Liabilities that applicable law requires us to retain.

If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

14. Indemnification

To the extent permitted by applicable law, customers may be responsible for losses or reasonable costs arising directly from unlawful website use, unauthorized activities, or material violations of these terms.

This provision does not apply where responsibility cannot legally be imposed on a customer.

Nothing in this section is intended to restrict rights or remedies that cannot lawfully be limited.

15. Applicable Law and Dispute Resolution

Questions or disputes concerning website access, purchases, payments, delivery, or customer service should first be brought to our attention through the available customer support channels.

Please provide relevant information, including your order number where applicable, together with a clear description of the matter.

We will review the information and make reasonable efforts to address the concern through communication and an appropriate review process.

Any dispute involving these terms or purchases made through our website will be handled in accordance with applicable laws and mandatory consumer protection requirements.

Nothing in this section prevents customers from exercising rights or seeking remedies available under applicable law.

16. Changes to These Terms

Our merchandise selection, website functions, and business operations may develop over time.

We may revise these Terms of Service when necessary to reflect changes involving:

• Website features and services.

• Shopping and checkout procedures.

• Shipping and fulfillment arrangements.

• Business operations.

• Legal and regulatory requirements.

Updated terms will be published on this page, together with a revised effective date where appropriate.

We encourage visitors and customers to review this document periodically.

Any changes remain subject to applicable legal requirements and will not unlawfully remove rights already accrued to customers.

17. Contact Our Customer Service Team

If you have questions about our products, website functions, purchases, payments, shipping arrangements, or these Terms of Service, you are welcome to contact us.

For existing orders, please include your order number and the email address used during checkout.

Brand Name:

Ovriick

Customer Service Email:

service@ovriick.com

Customer Service Telephone:

+86 27 8672 3485

Our team will review your inquiry and make reasonable efforts to provide relevant assistance.

18. Company and Store Information

For business transparency and customer reference, the following information identifies the company responsible for operating our online store.

Legal Company Name:

Hubei Cien Network Services Co., Ltd.

Brand Name:

Ovriick

Business Address:

Room 104-2156, 1st Floor, Building 1, Zhongke Xinyuan Community, No. 153 Bayi Road, Wuchang District, Wuhan, Hubei, China.

Customer Service Email:

service@ovriick.com

Customer Service Telephone:

+86 27 8672 3485

The Ovriick online store is owned and operated by Hubei Cien Network Services Co., Ltd., which manages the website's business operations and coordinates customer assistance for purchases made through our store.

Our Commitment to a Better Shopping Experience

At Ovriick, we believe that a useful home organization store should offer more than a selection of everyday products.

Clear product information, transparent shopping conditions, dependable communication, and accessible customer assistance all contribute to a better customer experience.

We aim to make it easier for customers to explore storage solutions, compare household products, and find practical items for different living spaces.

For a complete understanding of our store procedures, we encourage customers to review these Terms of Service together with our Privacy Policy, Shipping Policy, and Return & Refund Policy.

Thank you for choosing Ovriick. We appreciate your interest in our collections and look forward to serving your household organization needs.

Ovriick — Thoughtful Storage for Everyday Spaces.

Ovriick is operated by Hubei Cien Network Services Co., Ltd.